Gift Card

 SHIPPING

About Route:

We proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

Please Note:

Once the order has been processed, a confirmation email will be sent with the tracking number. 

If your order has been delivered to the correct shipping address, we cannot be held for missing or stolen packages. If you can, give your company's shipping address, so it will not be lost. 

If the items are in stock that you order, it will be dispatched the following business day. Please note because some products are unique and limited they will be marked out-of stock and may not be able to backorder them.

We are not responsible for delayed packages when working with a third party suppliers! 

Shipping internationally means that you may be required to pay customs and import taxes. We are required by law to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it.

RETURNS + EXCHANGES

Our Policy

While we do not issue refunds, we'll accept exchanges or issue store credit (in a form of a gift card that will never expire) minus shipping costs for unworn, unwashed merchandise with original tags still attached and in original packaging within 14 days of your delivery date.

If you receive an item that is damaged, contact us immediately at hello@wildbohem.com 

Any pre-orders, reduced-priced merchandise, beauty, apothecary item is FINAL SALE, in which case it will NOT be eligible for exchange or store credit.

How To Return Your Order

To start your return, we offer an easy online returns process, our ONLINE RETURN PORTAL.

Just enter your email address or phone number and your order number, and once your order is approved, you'll receive an email with a prepaid shipping label and directions on how to complete your return. 

What's next?

• Pack your order securely in a mailing bag or box and attach the shipping label to the top of the package. 
• Drop the package at your local USPS or schedule a pick-up. 

Once we received your order and approved it, your store credit, minus your $7 Return Fee, will be emailed to you and can be redeemed online.

Please allow 2 to 3 business days to process your return.

What else should you know?

Please be aware of some products are made by hand, so each product is unique and authentic, so variations might occur. 

Exchanges for different sizes are available, although it’s the customer’s responsibility to return merchandise first. Don’t hesitate to contact us if you have questions on sizing before you make a purchase. Once we receive and approve your order, we will issue a store credit for you so you can order the right size or item! 

Returns should be sent to the address below in padded envelope or using the original mailing bag (let’s reduce waste). Customer is responsible for shipping fees and cannot be reimbursed (can’t accept responsibility for lost packages).

Cancellations - as we ship daily, we can’t offer cancellations.

If you need styling or sizing advice please reach out to us, we have many years of styling experience and we are happy to help you. Our email address is hello@wildbohem.com

Shopping with AfterPay

AfterPay is available for all of our United States customers. 

But what is AfterPay? 

AfterPay is an interest free, deferred payment method that allows you to shop now, receive now and pay later via four equal fortnightly installments. AfterPay is a separate entity to Wild Bohém so if you have any questions in relation to fees, payments or your AfterPay account, please contact AfterPay direct. 

Please Note:

WE do not allow refunds with AfterPay purchases. For all orders placed using AfterPay we can gladly offer an exchange or gift card.